Introduction

At Clean Prestige Connect, we are committed to providing high-quality cleaning and maid services to our customers. We understand that there may be occasions where our services do not meet your expectations. This Refunds and Returns Policy outlines the process, conditions, and timeframes for requesting a refund or return, ensuring a fair and user-friendly experience for both our customers and our business.

Effective Date: July 17, 2024

Website Name: CleanPrestigeConnect.com
Business Name: Clean Prestige Connect
Email: contact@cleanprestigeconnect.com
Address: 3355 Lenox Road NE Suite 750, Atlanta, GA, 30326

Refund and Return Conditions

Service Refunds

  1. Eligibility: Refunds are available for services that do not meet the quality standards or service levels promised at the time of booking.
  2. Timeframe: Refund requests must be submitted within 24 hours of the completion of the service.
  3. Conditions: Refunds will be issued if:
    • The service was not completed as agreed.
    • The quality of the service did not meet our standards.
    • The service was not performed at the scheduled time without proper notice or rescheduling.

Initiating a Refund Request

  1. Contact Us: To initiate a refund request, please contact our customer support team at contact@cleanprestigeconnect.com or call us at (470) 822-1559.
  2. Provide Details: Include your name, contact information, booking reference number, and a detailed description of the issue.
  3. Review Process: Our team will review your request and may contact you for further information or clarification.

Return Conditions for Cleaning Products

While Clean Prestige Connect primarily offers services, we occasionally sell cleaning products as well. The following conditions apply to product returns:

  1. Eligibility: Returns are accepted for defective or damaged products.
  2. Timeframe: Return requests must be submitted within 14 days of receiving the product.
  3. Conditions: Products must be returned in their original packaging, unused, and in the same condition as when received.

Initiating a Return Request for Products

  1. Contact Us: To initiate a return request, please contact our customer support team at contact@cleanprestigeconnect.com or call us at [phone number].
  2. Provide Details: Include your name, contact information, order number, and a detailed description of the issue along with photos of the defective or damaged product.
  3. Return Authorization: Our team will provide you with a return authorization number and instructions on how to return the product.

Fees and Costs

  1. Service Refunds: There are no fees for requesting a refund for services that did not meet our quality standards.
  2. Product Returns: Customers are responsible for the shipping costs associated with returning defective or damaged products. We recommend using a trackable shipping service or purchasing shipping insurance.

Refund Process

  1. Approval: Once your refund or return request is approved, we will notify you via email.
  2. Processing Time: Refunds will be processed within 7-10 business days from the approval date.
  3. Refund Method: Refunds will be issued to the original method of payment. If payment was made by credit card, refunds will be credited to the same card used for the original purchase.

Contact Information for Customer Support

If you have any questions or need assistance with a refund or return, please contact our customer support team:

Email: contact@cleanprestigeconnect.com
Address: 3355 Lenox Road NE Suite 750, Atlanta, GA, 30326
Phone: (470) 822-1559

Final Note

At Clean Prestige Connect, customer satisfaction is our top priority. We strive to resolve any issues quickly and fairly. Your feedback helps us improve our services and ensure a positive experience for all our customers.

Thank you for choosing Clean Prestige Connect. We value your trust and look forward to serving you.